Policy

Catering is available for events of 10 people or more guests.

Lunch Vouchers are also available for your convenience. Vouchers can be ordered in advance through a manager to be picked up prior to the day of use. Once the vouchers are used in the café, they will then be tallied and billed to the event coordinator’s credit card.

Ordering

There is an online catering system for orders to be placed, https://bgwfoodservices.catertrax.com.

You can create a profile and place the order, payment will be processed automatically.

Orders can be placed when meeting rooms are reserved, as much advance notice is greatly appreciated.

Smaller Events (10-20 people) require a minimum of 72 hours notice.

Larger Events (20 or more guests) require more advance notice to allow proper planning and ordering. A minimum of 7 days in advance notice and require a 72-hour guarantee on the final guest count.

Please be sure to enter the event time and delivery time accurately to avoid any errors.

Delivery time should be set 30 minutes prior to the start of the event to allow for multiple deliveries that day. The food will be delivered and set up within this time frame.

Billing & Payment

We accept credit cards only as payment options. Credit card information must be put into the CaterTrax system at order placement time.

A copy of the final receipt can also be printed from this site.

Handling of Food

Food not consumed at the function should not leave the serving area due to health and sanitation regulations. Flik cannot assume responsibility for the handling of any food that is taken at the end of a function. This policy is in effect for the safety of our guests. Once food has been delivered, requests to move food to another location will incur additional delivery charges. We will not re-deliver a service to a personal workspace or common area.

Catering Equipment

Catering supplies, coffee pots, tongs, platters, etc. removed from the original location of delivery must be returned to the café, otherwise, additional charges will be incurred.

Substitutions

Flik Catering reserves the right to make substitutions due to circumstances beyond our control. All substitutions will be of comparable quality. We will make every attempt to inform you of any substitutions prior to the event.

Cancellation Policy

Large events require a 72-hour advance notice; if less than a 72-hour notice is given, a non-recoverable charge for food and equipment will be charged. For small events under 20 people, a 24-hour notice is required. Less than a 24-hour notice will result in a non-recoverable charge for food and equipment.

Allergies and Intolerances

Please note that we will make every effort to accommodate special requests. However, due to our open kitchens that handle the major allergens, gluten, and other ingredients for the preparation of other menu items, we cannot guarantee that items will be completely “free” of any ingredient.

While we make every effort to avoid cross-contact, the potential for cross-contact does still exist. We encourage guests to ask to speak to the Chef or Manager regarding any questions about the ingredients contained in the food being considered.

The FIT Advantage

Looking for a better choice, but don’t want to sacrifice flavor or cost?

We’ve got you covered! Reach for FIT! These delicious choices will have you changing the way you think of better-for-you options. Choose from 100% FIT menus or add-on a FIT beverage or side to your menu, it’s up to you!